Privacy Policy

1. Data Controller

Responsible for data processing on this website:
Umrah Reisen
Heinrich-Hertz-Str. 44, 40699 Erkrath, Germany
Phone: +49 (0) 163 360 41 95
Email: info@umrahreisen.de

2. Collection and Storage of Personal Data

When visiting our website, the following data is automatically collected:

• IP address
• date and time of the request
• browser type and version
• operating system
• referrer URL

This data is used to ensure a trouble-free operation of the website.
Legal basis: Art. 6 (1)(f) GDPR

3. Booking and Contact

When booking or contacting us, we process the following data:

• first and last name
• address
• telephone number
• email address
• passport data (for Umrah/visa)
• travel dates

Purpose: contract performance and travel organisation.
Legal basis: Art. 6 (1)(b) GDPR

4. Contact Form

If you send us enquiries via a form, your information is stored for processing purposes.
Legal basis: Art. 6 (1)(b) or (f) GDPR

5. Newsletter (Mailchimp)

We use Mailchimp (Intuit Inc., USA) to send our newsletter. The following data is processed:

• email address
• name (if applicable)

Registration takes place using a double opt-in procedure. Mailchimp analyses open and click rates.
Legal basis: Art. 6 (1)(a) GDPR (consent)
Data transfer to the USA is based on appropriate safeguards in accordance with Art. 46 GDPR. You can unsubscribe from the newsletter at any time.

6. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Ltd. Google Analytics uses cookies that allow analysis of the use of the website. The IP address is anonymised.
Legal basis: Art. 6 (1)(a) GDPR (consent via cookie banner)
You can prevent the storage of cookies at any time.

7. Facebook Pixel

This website uses the Facebook Pixel from Meta Platforms Ireland Ltd. This can track user behaviour after they have been redirected to the website by clicking on a Facebook advert.

Purposes:

• conversion measurement
• audience building
• advertising optimisation

Legal basis: Art. 6 (1)(a) GDPR (consent)

8. Payment Providers

Stripe – Payments may be processed via Stripe (Stripe Payments Europe Ltd.). Payment data is transmitted to Stripe.

PayPal – We also offer payment via PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A.). Data is transmitted for payment processing.

9. Disclosure of Data

Data is disclosed to:

• airlines
• hotels
• authorities in Saudi Arabia (visa/Umrah)
• payment service providers

Transmission to third countries only takes place if necessary for the fulfilment of the contract.

10. Cookies

Our website uses cookies. Non-essential cookies (tracking, marketing) are only set with your consent.

11. Storage Period

Data is only stored for as long as:

• this is necessary for the fulfilment of the contract
• statutory retention periods exist

12. Your Rights

You have the following rights:

• access (Art. 15 GDPR)
• rectification (Art. 16 GDPR)
• deletion (Art. 17 GDPR)
• restriction (Art. 18 GDPR)
• data portability (Art. 20 GDPR)
• objection (Art. 21 GDPR)

13. Right to Complain

You have the right to complain to a supervisory authority: State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia.

14. SSL Encryption

This website uses SSL encryption to protect confidential content.

15. Changes

We reserve the right to adapt this privacy policy if necessary.